Terms of service

Terms of Service

These Terms of Service apply to purchases made through The Drop Room website.

By using our website or placing an order with us, you agree to these Terms of Service. Please read them carefully before placing an order.

1. About The Drop Room

The Drop Room is an online fashion and lifestyle retailer offering a curated selection of clothing and accessories.

Some products are sourced internationally and may be fulfilled directly by our supply partners.

For customer service enquiries, please contact:

Email: thedroproomstore@gmail.com

2. Using our website

You may use our website for lawful personal shopping purposes.

You must not misuse the website, attempt to interfere with its operation, introduce malicious software, copy website content without permission, or use the website for fraudulent or unlawful activity.

3. Product information

We aim to describe and display our products as accurately as possible.

Product images, colours and appearance may vary slightly depending on your device, screen settings, lighting and manufacturing variations.

Measurements and sizing information are provided as a guide. Where garment measurements are supplied, we recommend checking them carefully before ordering.

Some products may be sourced or fulfilled internationally as part of our curated collection.

4. Placing an order

When you place an order, you are making an offer to purchase the products in your basket.

Receiving an order confirmation does not necessarily mean that we have accepted your order.

A contract between you and The Drop Room is formed when your order is accepted for fulfilment.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

a product is unavailable
there has been an obvious pricing or product-description error
payment has not been authorised
we reasonably suspect fraud or misuse
we are unable to fulfil the order to the delivery destination

If we cancel an order after payment has been taken, we will refund the appropriate amount.

5. Prices and payment

Prices are displayed in the currency shown on the website.

The price payable is the price displayed at checkout when you place your order, subject to correction of obvious errors.

Where VAT or other applicable taxes are required to be included or collected, these will be handled in accordance with applicable law.

Available payment methods will be shown at checkout.

Payment must be successfully authorised before an order can be fulfilled.

6. Delivery

Some orders may be dispatched directly from international fulfilment locations.

Please allow up to 30 days from the date of your order for delivery.

Many orders may arrive sooner.

Orders containing multiple products may arrive separately if items are dispatched from different fulfilment locations.

Full information about delivery, tracking and international fulfilment can be found in our Shipping & Delivery Policy.

7. International orders

Orders delivered outside the UK may be subject to local import duties, taxes or customs charges.

Where these charges are not collected at checkout, they may be payable by the recipient.

Customers ordering internationally are responsible for checking any local import requirements that may apply.

8. Cancellations, returns and refunds

Your cancellation and return rights are set out in our Returns & Refund Policy.

For most online purchases, UK consumers generally have a statutory right to cancel within the applicable cancellation period, subject to certain exceptions.

For ordinary change-of-mind returns, customers are responsible for return postage as explained in our Returns & Refund Policy.

Different rules apply where goods are faulty, damaged, incorrect or not as described.

Nothing in these Terms limits your statutory consumer rights.

9. Availability

All products are subject to availability.

Adding an item to your basket does not reserve it.

Occasionally an item may become unavailable after an order has been placed. If this happens, we will contact you and arrange an appropriate refund for the unavailable item.

10. Pricing and website errors

We take reasonable care to ensure that prices, descriptions and other information displayed on the website are accurate.

However, errors can occasionally occur.

If we identify an obvious pricing or product-information error before fulfilling your order, we may contact you to confirm whether you wish to proceed at the correct price or cancel the affected item.

We will not deliberately rely on these Terms to avoid honouring legitimate consumer rights.

11. Promotions and discount codes

Discount codes and promotional offers may be subject to additional conditions.

Unless otherwise stated:

promotions cannot be exchanged for cash
discount codes cannot be applied retrospectively
only one promotional code may be used per order
promotions may be withdrawn or changed where reasonably necessary

Your statutory rights are not affected.

12. Intellectual property

The Drop Room name, branding, website design, written content, graphics and other original materials appearing on our website belong to us or are used with permission.

You may not reproduce, distribute, commercially exploit or use our content without permission, except where permitted by law.

13. Third-party services

Our website may use third-party services including payment processors, delivery providers and ecommerce technology providers.

We are not responsible for third-party websites that may be linked from our website.

The use of third-party services may also be subject to their own terms and privacy policies.

14. Events outside our reasonable control

We are not responsible for delays or failures caused by events genuinely outside our reasonable control, such as severe weather, carrier disruption, customs delays, strikes, transport disruption or major technical failures.

This does not remove any rights you have under consumer law, including rights relating to late or failed delivery.

15. Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

Nothing in these Terms excludes or restricts your statutory rights as a consumer.

We are not responsible for losses that were not reasonably foreseeable when the contract was formed or for business losses arising from purchases made primarily for personal consumer use, to the extent permitted by law.